Refund policy

We want every order from My Garage Direct to work out for you. If it doesn't, returning it is easy and we're here to help from start to finish.

You Have 30 Days Returns can be started any time within 30 days of your order arriving. To be accepted, an item should be unused and in the same shape it reached you, packed back in its original box with all tags, parts, and accessories included. There's no restocking fee on anything you send back, period.

The Basics

  • Time to return: 30 days from the day it's delivered.
  • Item condition: Unused and complete, with original packaging, tags, and accessories.
  • Support: Our team helps you through every step if have a question you can reach us here.
  • Restocking fee: Zero.

Who Covers Return Shipping

  • If it's our issue, it's on us. Items that arrive defective, damaged in transit, or that simply aren't what you ordered ship back free. We send you a prepaid return label.
  • If it's a change of mind, it's on you. When an item doesn't fit, you picked the wrong one, or you've decided you don't want it after all, the return shipping cost is yours to cover. Original shipping charges can't be refunded.

Starting Your Return

  1. Get in touch: Email support@mygaragedirect.com with your order number and the reason for the return.
  2. Box it up: Repack the item in its original packaging with all parts, tags, and documentation.
  3. Send it our way: Follow the steps in the return authorization email we send you. For defective, damaged, or incorrect items, a prepaid label is included. For change-of-mind or wrong-item returns, you'll handle and pay for the return shipping.

Getting Your Refund When your return arrives, we check it over to make sure it meets the conditions above. Once it's approved, we send your refund back to the payment method you used. Most banks and card providers post the credit within 5 to 10 business days.

Prefer an Exchange? If you'd rather swap for a different size, color, or product, email support@mygaragedirect.com and we'll get the exchange moving quickly.

Items That Can't Be Returned For health and safety reasons, a few products aren't eligible for return. Whenever that's the case, it's noted clearly on the product page before you buy.

Have a specific question? Browse our FAQ page or contact our support team anytime by visiting the contact us page.

Contact Information:

Store: My Garage Direct

Address: 16810 E El Pueblo Blvd, Fountain Hills, AZ 85268, United States

Email: support@mygaragedirect.com

Phone: 480-868-3218

Support hours: Monday to Friday, 9:00 AM to 5:00 PM MST

Response time: We reply within 24 business hours.