FAQ
Welcome to the My Garage Direct FAQ. We've answered the questions we hear most so you can shop with confidence. If you need anything else, just reach out.
1. How long until my order arrives? Here's the timeline:
- Handling: 1 to 3 business days
- Transit: 3 to 7 business days
- Estimated total: about 4 to 10 business days
See our Shipping Policy for more in depth details.
2. Do you offer free shipping? Yes. Every order within the contiguous United States ships free. Details are in our Shipping Policy.
3. Where is My Garage Direct based? We're a business based out of Fountain Hills Arizona shipping a hand-picked range of quality garage and automotive products throughout the lower 48 states.
4. What if my product arrives defective? We'll replace a defective item at no cost to you. Just contact us and send it back within 30 days. Our Return Policy has the full details or send us a email at support@mygaragedirect.com
5. Can I cancel after ordering? Yes, within 24 hours of placing your order. Contact our support team on the contact us page during that window to cancel.
6. What's your return policy? Returns are simple and hassle-free. For defective, damaged, or incorrect items we cover return shipping; for change-of-mind or wrong-item returns, the shipping cost is yours. Full details are on our Return Policy page.
7. When will I get my refund? After we receive and inspect your return, we process your refund. It usually appears on your original payment method within 5 to 10 business days. See our Refund Policy for more.
8. Do your products come with a warranty? Most do, products that have a warranty is clearly stated on the product page of the selected item. For any additional questions contact us here: support@mygaragedirect.com
9. How do I contact support? Reach us through our Contact Us page or by Emailing support@mygaragedirect.com.
10. Do you ship internationally? No, right now we ship within the contiguous United States which include the lower 48 states. We do not ship to Alaska or Hawaii.
11. Do you have a physical store? We're online only, which lets us keep prices low and our selection wide.
12. Can I place a bulk or business order? Absolutely, send a email to support@mygaragedirect.com or reach out to us on our contact us page.
13. How do exchanges work? Our Return Policy walks you through the exchange process step by step.
14. How do I track my order? Use the tracking page on our website, or the tracking number we email once your order ships.
Contact Information:
Store: My Garage Direct
Address: 16810 E El Pueblo Blvd, Fountain Hills, AZ 85268, United States
Email: support@mygaragedirect.com
Phone: 480-868-3218
Support hours: Monday to Friday, 9:00 AM to 5:00 PM MST
Response time: We reply within 24 business hours.